Welcome Suica: Japan Travel IC Card (Includes ¥2,000)

Included Value

Each Welcome Suica card is preloaded with ¥2,000, allowing for immediate use once picked up.

Pick-up Locations

You may select one of the following options for pick-up:

• Hotel delivery at check-in on your specified date
• Pick-up at the designated airport
• Pick-up at the Harajuku Tourist Information Center

Reservation Date

When making a reservation, please indicate the date of your hotel check-in or the day you intend to collect the card at the airport or Harajuku TIC. This date will serve as the delivery or pick-up date for your Welcome Suica.

Validity Period

The Welcome Suica card remains valid for 28 days from the date of its first use.

Important Notes for Hotel Delivery

When placing your order, please include your hotel name, reservation name, and check-in date. Hotel delivery is only available for establishments that have a staffed reception capable of accepting items on your behalf. Deliveries cannot be made to Airbnb, private homes, or any property lacking a functioning reception. If your accommodation is unable to accept deliveries, please select an alternative pick-up option.

Important Notes for Airport Pick-up

Airport pick-up is exclusively available at the following Japan Post counters:

• Narita Airport Terminal 1 (4F)
  Narita Post Office – Terminal 1 Branch
  Hours: 08:30–20:00 (open daily)
• Narita Airport Terminal 2 (3F)
  Narita Post Office – Terminal 2 Branch
  Hours: 08:30–20:00 (open daily)
• Haneda Airport Terminal 1 (1F)
  Haneda Airport Post Office
  Hours: 09:00–17:00 (weekdays only; closed on weekends and holidays)

Availability is contingent upon the business hours listed above and your arrival time. If your flight lands outside of these hours or at a terminal that does not support pick-up, obtaining your card at the airport will not be feasible. Please be aware that we cannot assume responsibility if you are unable to collect your card due to flight delays or alterations to your travel itinerary.

Important Notes for Harajuku TIC Pick-up

The Harajuku Tourist Information Center (TIC) operates from 10:00 to 18:00. Pick-up can only occur during these hours.

Address:
Harajuku Tourist Information Center (TIC)
Jingumae 1-19-11, Shibuya-ku, Tokyo 150-0001

You have the option to pick up your card on a different day than the one chosen during booking; however, please reach out to us in advance if you need to adjust your pick-up date. If you arrive outside of the operational hours, you will be unable to collect your card.

Purchase Notice

Notes

Welcome Suica does not require a deposit and cannot be returned for a refund.

You may keep the card as a souvenir after your trip.

This Welcome Suica applies adult fares only.

If you need a Welcome Suica that supports child fares, please arrange it on your own at a JR ticket counter after arriving in Japan.

Validity Period

The Welcome Suica card is valid for 28 days from the first time you use it.

How to Recharge

You can recharge Welcome Suica at ticket machines or fare adjustment machines in JR and subway stations, as well as at convenience stores displaying the IC card logo.

Insert the card, choose the amount, and pay with cash.

Please note that credit card payment may not be available at some machines.

How to Use

Please present order number along with your passport or ID on-site.

Cancellation Policy

Changes to your pick-up location can be made free of charge up to 12 days before your scheduled pick-up date.

Cancellations made up to 12 days before the pick-up date will be refunded excluding the handling fee and shipping fee.

Cancellations made within 11 days of the pick-up date are non-refundable.